Kerigma Digital
Privacy Policy
Last updated: September 2026
Kerigma Digital respects your privacy. This policy explains what personal data we collect through our website and through the Kerigma AI Hub platform, how we use it, who we share it with, how long we keep it, and how you can have it deleted.
1. Who we are
Kerigma Digital is a custom software development company based in Costa Rica, and the provider of the Kerigma AI Hub platform. We serve clients in the United States and Latin America. Contact: info@kerigmadigitalcr.com.
2. Scope of this policy
This policy covers two situations. First, data from people who visit our website or contact us. Second, data we process when a business client uses Kerigma AI Hub to manage its social accounts and messaging. In the second case we act as a processor on behalf of that business client, who remains the controller of the data.
3. Data we collect directly
We may collect: name, email, phone number, company name, project details, messages sent via contact forms, WhatsApp, or email, and basic technical data when you visit our website (such as IP address and browser type).
4. Data we obtain from Meta platforms
When a business client connects its Facebook Page, Instagram Business account, or WhatsApp Business number to Kerigma AI Hub, and only after an administrator of those assets explicitly grants access, we receive from Meta: the identifier and name of the Page and Instagram account; access tokens issued by Meta; posts created or scheduled through the platform and their performance metrics; and messages received through Messenger, Instagram Direct, and WhatsApp, including the sender identifier, public display name, and message content.
5. How we use data obtained from Meta
We use this data solely to provide the service to the business client that granted access: creating, scheduling, and publishing content on their accounts; showing metrics for their posts; and displaying and replying to messages in their unified inbox. We do not use data obtained from Meta for our own advertising, we do not sell or rent it, we do not build profiles of end users, and we never combine one client's data with another's.
6. Artificial intelligence
Kerigma AI Hub uses artificial intelligence models from OpenAI to generate captions, images, and content suggestions, and from Higgsfield to generate video. When a feature requires it, the relevant post or message content is sent to these providers only to produce the requested result. They act as processors under contract and we do not permit that content to be used to train their models.
7. Sharing with third parties
We share data only with the providers needed to operate the service: cloud infrastructure (Amazon Web Services), transactional email delivery (Brevo and Amazon SES), messaging (Meta WhatsApp Cloud API and Twilio), and the artificial intelligence providers listed above. We do not sell personal data and we do not share it with advertisers or data brokers.
8. Separation between clients
Each business client operates in a separate data space within the platform. Credentials, content, and messages belonging to one client are not accessible to another.
9. Retention
Meta access tokens are kept only while the connection is active and are deleted when the client disconnects the account or revokes permission through Meta. Posts, metrics, and messages are kept for the duration of the client contract. When the contract ends we delete that client's data within 30 days, unless the law requires us to retain specific records.
10. Security
Traffic is encrypted in transit using TLS. Access tokens and third-party credentials are stored encrypted in our database. Staff access is restricted and granted only when needed to provide support.
11. Legal basis
We process your data based on your consent when you contact us or authorize a connection, our legitimate interest in operating our business, and the need to perform a contract when we provide services to you.
12. Your rights
You may request access, correction, deletion, or restriction of your personal data, or withdraw consent where applicable. To exercise these rights, contact us at info@kerigmadigitalcr.com.
13. Deleting your data and revoking access
You can request deletion of your data at any time by following the steps on our data deletion page at kerigmadigitalcr.com/en/eliminacion-de-datos. Separately, any person can revoke Kerigma AI Hub's access from Facebook under Settings & privacy → Settings → Apps and Websites. Once revoked, we stop receiving new data and delete the associated access tokens.
14. Children
Our services are intended for businesses and not for children. We do not knowingly collect data from children under 13.
15. International transfers
We operate from Costa Rica and rely on providers located in the United States and the European Union. By using our services, your data may be processed in those jurisdictions under appropriate contractual safeguards.
16. Changes
We may update this policy from time to time. The current version will always be published on this page with the updated date.
Questions about your data?
Write to info@kerigmadigitalcr.com and we will respond as soon as possible. info@kerigmadigitalcr.com